Πάροχοι Υπηρεσιών

Αυτές είναι οι εταιρείες που επεξεργάζονται προσωπικά δεδομένα για το Grasp, τι λαμβάνει η καθεμία τους και οι δεσμεύσεις που ισχύουν. Η Πολιτική Απορρήτου μας εξηγεί τα είδη παρόχων που χρησιμοποιούμε και τα δικαιώματά σας.

Περισσότεροι από ένας πάροχοι μπορεί να εξυπηρετούν μία εργασία, για παράδειγμα ένας κύριος πάροχος και ένας εφεδρικός, ή διαφορετικοί πάροχοι για διαφορετικές γλώσσες ή χώρες, και τα συστήματά μας εναλλάσσονται αυτόματα μεταξύ τους. Όλοι τους αναφέρονται εδώ και δεσμεύονται από τους ίδιους κανόνες.

1. Φιλοξενία

Cloudflare

• Εταιρεία: Cloudflare, Inc. (USA)
• Τι κάνει: Hosting of the site and the API, database, file storage including our encrypted backups, network protection, bot checks (Turnstile), visit statistics on our public pages (Web Analytics), and the relay for direct calls between devices (Cloudflare Realtime TURN)
• Δεδομένα: The data Grasp stores, our encrypted backups, IP addresses, addresses and technical details of visits to public pages; for direct calls it relays, the encrypted call audio in transit and the two devices' IP addresses; for Talk in person, the text it passes between phones and, in the ten new call languages, the microphone audio it passes to their recognizers, in transit only
• Ρόλος: Processor
• Εγγύηση: Data Privacy Framework where the provider is certified, otherwise Standard Contractual Clauses in its data processing terms
• Διατήρηση και εκπαίδευση: Keeps our data only for us and for as long as our retention periods say (Privacy Policy, section 8)
• Χρήση: Main; all countries

Google Cloud

• Εταιρεία: Google LLC (USA)
• Τι κάνει: Hosts the servers in the United States that run our speech-processing service, including our own noise filter; we operate these servers ourselves
• Δεδομένα: The audio and text our speech-processing service processes (call audio and captions, including calls to phone numbers and their notices, voice messages, the sound of video messages and their transcripts, voice recordings, the voice of Talk in person, display names and gender form used as hints), held in memory only; server logs with internal IDs
• Ρόλος: Processor
• Εγγύηση: Data Privacy Framework where the provider is certified, otherwise Standard Contractual Clauses in its data processing terms
• Διατήρηση και εκπαίδευση: Audio and text are held in memory only and never written to disk; server logs are deleted within 30 days
• Χρήση: Main; all countries

2. Μεταφορά κλήσεων

LiveKit

• Εταιρεία: LiveKit, Inc. (USA)
• Τι κάνει: Real-time audio and video transport for calls; through LiveKit Inference, passes the translated text of a speaker with a standard voice to Inworld's ready-made voices, and the audio of voice messages and the sound of video messages to Deepgram for speech recognition; for calls to phone numbers, its telephone service (LiveKit SIP) connects the call to Amazon Web Services; through LiveKit Inference, passes speech in Icelandic, Nepali and Mongolian to OpenAI and Speechmatics for speech recognition
• Δεδομένα: Call audio, video and captions in transit, display name, internal participant ID, IP address; for a standard voice, the translated text and its language; the audio of voice messages and the sound of video messages sent to Deepgram; for a call to a phone number, the number called, the Grasp number the person sees and the audio of the phone line; speech in Icelandic, Nepali and Mongolian, in calls and in voice and video messages
• Ρόλος: Processor
• Εγγύηση: Data Privacy Framework where the provider is certified, otherwise Standard Contractual Clauses in its data processing terms
• Διατήρηση και εκπαίδευση: Under LiveKit's terms, what passes through LiveKit Inference is not kept beyond each request and not used to train models. LiveKit keeps records of calls to phone numbers, which hold the number called, as its terms set: as long as reasonably necessary and as the law or phone carriers' rules require; it publishes no fixed period
• Χρήση: Main for calls; all countries

3. Τηλεφωνικό δίκτυο

Amazon Web Services (Amazon Chime SDK Voice Connector)

• Εταιρεία: Amazon Web Services, Inc., with its affiliate AMCS LLC, which sells the service (USA)
• Τι κάνει: Carries calls to phone numbers from LiveKit to the phone network and completes them through phone carriers; gives the Grasp phone number the person called sees
• Δεδομένα: The number called, the Grasp number the person sees, and the audio of the phone line: the translations the person hears and what they say
• Ρόλος: Processor
• Εγγύηση: Data Privacy Framework where the provider is certified, otherwise Standard Contractual Clauses in its data processing terms
• Διατήρηση και εκπαίδευση: Acts as our processor under the AWS data processing terms. We have not switched on its call records or its media streaming, so it keeps neither for us; its documents do not say how long it keeps its own records of calls
• Χρήση: Main for calls to phone numbers, made by people outside the United States, the EU, the EEA, the United Kingdom and Switzerland

Phone carriers

• Εταιρεία: The carriers Amazon Web Services works with, and the phone company of the number called (The country of the number called, and the countries on the way)
• Τι κάνει: Complete calls to phone numbers in the phone network of the number called
• Δεδομένα: The number called, the Grasp number the person sees, the audio of the phone line and the times of the call
• Ρόλος: Independent controller
• Εγγύηση: Necessary to complete a call the caller asked for (GDPR Article 49(1)(b)); their own safeguards and the law of their country
• Διατήρηση και εκπαίδευση: Keep their own records of calls under their own rules and the law of their country
• Χρήση: Every call to a phone number, as the phone network routes it

4. Αναγνώριση και μετάφραση ομιλίας

Soniox

• Εταιρεία: Soniox, Inc. (USA)
• Τι κάνει: Speech recognition and translation in calls, including calls to phone numbers, and in Talk in person; speech in standard voices; the clones of voices it cloned (voices created before 29 October 2026); speech recognition of voice messages and of the sound of video messages when neither AssemblyAI nor Deepgram is used for them
• Δεδομένα: Call audio, Talk in person audio and, when you use Talk in person, your IP address; voice messages and the sound of video messages in those languages; the recordings and clones of the voices it cloned; display names and your gender form, as hints
• Ρόλος: Processor
• Εγγύηση: Standard Contractual Clauses (controller to processor) with the UK Addendum, in its data processing agreement
• Διατήρηση και εκπαίδευση: States in its terms that it does not use its customers' content to train or improve its models
• Χρήση: Main for calls and Talk in person; all countries

AssemblyAI

• Εταιρεία: AssemblyAI, Inc. (USA)
• Τι κάνει: Speech recognition of voice messages and of the sound of video messages; not used in calls
• Δεδομένα: The audio of voice messages and the sound of video messages, and the language of the speech when we know it
• Ρόλος: Processor
• Εγγύηση: Data Privacy Framework where the provider is certified, otherwise Standard Contractual Clauses in its data processing terms
• Διατήρηση και εκπαίδευση: Our account is opted out of its model improvement; it deletes the audio and the transcript within 1 day
• Χρήση: Main for voice and video messages, in the languages it supports; all countries

Deepgram

• Εταιρεία: Deepgram, Inc. (USA)
• Τι κάνει: Recognizes speech in voice messages and in the sound of video messages, in languages AssemblyAI does not support
• Δεδομένα: Those voice messages and the sound of those video messages, and the language of the speech
• Ρόλος: Sub-processor, through LiveKit
• Εγγύηση: LiveKit's terms with its providers
• Διατήρηση και εκπαίδευση: Under LiveKit's terms, nothing is stored and nothing is used to train models
• Χρήση: Second for voice and video messages, in the languages it supports; not for people in Russia, Belarus, mainland China or Syria

Inworld (speech recognition)

• Εταιρεία: Theai, Inc. (Inworld AI) (USA)
• Τι κάνει: Recognizes Cantonese speech in calls, in Talk in person, in voice messages and in the sound of video messages
• Δεδομένα: Call audio, Talk in person audio, the audio of voice messages and the sound of video messages in Cantonese
• Ρόλος: Processor
• Εγγύηση: Standard Contractual Clauses in its data processing addendum
• Διατήρηση και εκπαίδευση: Acts as our processor under its data processing addendum; its documents do not say how long it keeps the audio and text of speech recognition
• Χρήση: Cantonese only, once that language is switched on; all countries

OpenAI (speech recognition model)

• Εταιρεία: OpenAI, L.L.C. (USA)
• Τι κάνει: Recognizes Icelandic, Nepali and Armenian speech in calls, in Talk in person, in voice messages and in the sound of video messages
• Δεδομένα: Call audio, Talk in person audio, the audio of voice messages and the sound of video messages in those languages
• Ρόλος: Sub-processor, through LiveKit
• Εγγύηση: LiveKit's terms with its providers
• Διατήρηση και εκπαίδευση: Under LiveKit's terms, nothing is kept beyond each request and nothing is used to train models
• Χρήση: Icelandic, Nepali and Armenian only, once those languages are switched on; all countries

Speechmatics (speech recognition model)

• Εταιρεία: Cantab Research Limited, trading as Speechmatics (United Kingdom; LiveKit may have the speech recognized in the United States, the United Kingdom or the EU)
• Τι κάνει: Recognizes Mongolian speech in calls, in Talk in person, in voice messages and in the sound of video messages
• Δεδομένα: Call audio, Talk in person audio, the audio of voice messages and the sound of video messages in Mongolian
• Ρόλος: Sub-processor, through LiveKit
• Εγγύηση: LiveKit's terms with its providers, which cover every provider reached through LiveKit Inference; the United Kingdom has an EU adequacy decision
• Διατήρηση και εκπαίδευση: Under LiveKit's terms, nothing is kept beyond each request and nothing is used to train models
• Χρήση: Mongolian only, once that language is switched on; all countries

Amazon Web Services (Amazon Transcribe)

• Εταιρεία: Amazon Web Services, Inc. (USA)
• Τι κάνει: Recognizes Georgian, Odia, Uzbek, Burmese and Javanese speech in calls, in Talk in person, in voice messages and in the sound of video messages
• Δεδομένα: Call audio, Talk in person audio, the audio of voice messages and the sound of video messages in those languages
• Ρόλος: Processor
• Εγγύηση: Data Privacy Framework where the provider is certified, otherwise Standard Contractual Clauses in its data processing terms
• Διατήρηση και εκπαίδευση: Acts as our processor under the AWS data processing terms. We have set the AWS AI services opt-out policy for our organization, so under AWS's documentation it does not store or use this audio or its text to develop or improve its services
• Χρήση: For the new call languages Georgian, Odia, Uzbek, Burmese and Javanese, once each is switched on; all countries

5. Σύνθεση ομιλίας και κλωνοποίηση φωνής

Inworld

• Εταιρεία: Theai, Inc. (Inworld AI) (USA)
• Τι κάνει: Makes the clone of your voice and speaks your translated speech and the previews of your voice in it; its ready-made voices speak for people with a standard voice, directly or reached through LiveKit, and the notice of a call to a phone number
• Δεδομένα: A part of your voice recording and the clone made from it; in calls, including calls to phone numbers, and with voice on in Talk in person, the translated text of what you say and its language; the text of the notice of a call to a phone number, with the caller's display name; the sentences of the previews of your voice
• Ρόλος: Processor
• Εγγύηση: Standard Contractual Clauses in its data processing addendum
• Διατήρηση και εκπαίδευση: Acts as our processor under its data processing addendum; its documents do not say how long it keeps call text in its logs
• Χρήση: Main for personal voices and for standard voices in calls; every language but Bosnian; all countries

6. Γλωσσικά μοντέλα τεχνητής νοημοσύνης, απευθείας ή μέσω δρομολογητή μοντέλων

OpenRouter

• Εταιρεία: OpenRouter, Inc. (USA)
• Τι κάνει: Model router: sends our text to the AI models below
• Δεδομένα: Chat messages to translate with a few earlier messages of the same chat, voice and video message transcripts, text typed in Talk in person, text of voice tests, call phrases to rewrite as statements, and the recognized speech of calls in Cantonese, Icelandic, Nepali, Mongolian, Georgian, Odia, Uzbek, Burmese, Javanese and Armenian
• Ρόλος: Processor
• Εγγύηση: Data Privacy Framework where the provider is certified, otherwise Standard Contractual Clauses in its data processing terms
• Διατήρηση και εκπαίδευση: Every request is sent with data collection denied and zero data retention requested
• Χρήση: Backup for chat translation, text typed in Talk in person and calls in Cantonese, Icelandic, Nepali, Mongolian, Georgian, Odia, Uzbek, Burmese, Javanese and Armenian; main for voice tests and rewriting call phrases; all countries

Microsoft Azure (OpenAI model)

• Εταιρεία: Microsoft Corporation (USA)
• Τι κάνει: Hosts the OpenAI model that translates text, and the backup for rewriting call phrases
• Δεδομένα: The text OpenRouter sends
• Ρόλος: Sub-processor, through OpenRouter
• Εγγύηση: OpenRouter's terms with its providers
• Διατήρηση και εκπαίδευση: Zero data retention requested with every request
• Χρήση: Backup for chat translation and text typed in Talk in person; main for voice tests; outside Russia, Belarus, mainland China and Syria

Google (Gemini model)

• Εταιρεία: Google LLC (USA)
• Τι κάνει: Hosts the Gemini model: translates text when the main host cannot answer, and rewrites call phrases first
• Δεδομένα: The text OpenRouter sends
• Ρόλος: Sub-processor, through OpenRouter
• Εγγύηση: OpenRouter's terms with its providers
• Διατήρηση και εκπαίδευση: Zero data retention requested with every request
• Χρήση: Backup for text translation, main for rewriting call phrases; outside Russia, Belarus, mainland China and Syria

DeepInfra, Together AI, Baseten, Fireworks AI (DeepSeek model)

• Εταιρεία: DeepInfra, Together AI, Baseten, Fireworks AI (USA)
• Τι κάνει: Host an open model (DeepSeek) where OpenAI and Google models are not available, tried in this order
• Δεδομένα: The text OpenRouter sends
• Ρόλος: Sub-processor, through OpenRouter
• Εγγύηση: OpenRouter's terms with its providers
• Διατήρηση και εκπαίδευση: Zero data retention requested with every request
• Χρήση: Backup for chat translation and text typed in Talk in person; main for voice tests; for people located in Russia, Belarus, mainland China or Syria, or with one of them as profile country

Amazon Web Services (Google Gemma model)

• Εταιρεία: Amazon Web Services, Inc. (USA)
• Τι κάνει: Amazon Bedrock runs Google's open model Gemma, which translates chat messages, text typed in Talk in person and the speech of calls and of Talk in person in Cantonese, Icelandic, Nepali, Mongolian, Georgian, Odia, Uzbek, Burmese, Javanese and Armenian
• Δεδομένα: Chat messages to translate with a few earlier messages of the same chat, voice and video message transcripts to translate, text typed in Talk in person, and in calls in those languages the recognized text of what each person says, with up to two earlier phrases of the same speaker
• Ρόλος: Processor
• Εγγύηση: Data Privacy Framework where the provider is certified, otherwise Standard Contractual Clauses in its data processing terms
• Διατήρηση και εκπαίδευση: Under AWS's documentation, Amazon Bedrock keeps prompts and answers only for the models it names for abuse detection, which do not include Gemma, and does not share them with model providers
• Χρήση: Main for chat translation, text typed in Talk in person and calls in Cantonese, Icelandic, Nepali, Mongolian, Georgian, Odia, Uzbek, Burmese, Javanese and Armenian; all countries

Amazon Web Services (Amazon Translate)

• Εταιρεία: Amazon Web Services, Inc. (USA)
• Τι κάνει: Translates the speech of calls and of Talk in person into Armenian
• Δεδομένα: In calls and Talk in person into Armenian, the recognized text of what each person says
• Ρόλος: Processor
• Εγγύηση: Data Privacy Framework where the provider is certified, otherwise Standard Contractual Clauses in its data processing terms
• Διατήρηση και εκπαίδευση: Acts as our processor under the AWS data processing terms. We have set the AWS AI services opt-out policy for our organization, so under AWS's documentation it does not store or use this text or its translation to develop or improve its services
• Χρήση: Main for calls into Armenian, once Armenian is switched on; all countries

7. Email

Cloudflare Email

• Εταιρεία: Cloudflare, Inc. (USA)
• Τι κάνει: Sends our emails, such as sign-in codes, invitations and notices
• Δεδομένα: The email address and message of each email we send
• Ρόλος: Processor
• Εγγύηση: Data Privacy Framework where the provider is certified, otherwise Standard Contractual Clauses in its data processing terms
• Διατήρηση και εκπαίδευση: Delivers our emails for us only
• Χρήση: Main; all countries

8. Ειδοποιήσεις push

Apple Push Notification service, Firebase Cloud Messaging

• Εταιρεία: Apple Inc., Google LLC (USA)
• Τι κάνει: Push notifications in our mobile apps, once they are available
• Δεδομένα: Device token, the caller's display name for call alerts
• Ρόλος: Processor
• Εγγύηση: Data Privacy Framework where the provider is certified, otherwise Standard Contractual Clauses in its data processing terms
• Διατήρηση και εκπαίδευση: Deliver notifications only
• Χρήση: Main for our mobile apps, once they are available

Your browser's push service

• Εταιρεία: For example Google LLC, Mozilla Corporation or Apple Inc. (USA)
• Τι κάνει: Delivers web push notifications to the browser you use
• Δεδομένα: The push endpoint and the notification, which we encrypt for your browser, so the service cannot read it
• Ρόλος: Processor
• Εγγύηση: We encrypt the content for your browser before it leaves our servers, so the service cannot read it
• Διατήρηση και εκπαίδευση: Carries content it cannot read
• Χρήση: Chosen by your browser

9. Υποστήριξη

Google Workspace

• Εταιρεία: Google LLC (USA)
• Τι κάνει: Our company email, including the mailbox support@grasp.fm
• Δεδομένα: What you write to us; your email address and our message when we reply or send an invitation from our mailbox
• Ρόλος: Processor
• Εγγύηση: Data Privacy Framework where the provider is certified, otherwise Standard Contractual Clauses in its data processing terms
• Διατήρηση και εκπαίδευση: Keeps our mail for us; we keep a conversation up to 3 years after its last message (Privacy Policy, section 8)
• Χρήση: Main; all countries

10. Πληρωμές

Stripe and Link

• Εταιρεία: Stripe, Inc. and its affiliates (USA)
• Τι κάνει: Sells Grasp Plus, Grasp Lite and top-ups of the phone call balance on the web as the merchant of record, and handles payment, tax and refunds
• Δεδομένα: Your email address and an internal account ID when you start a purchase; your payment details, which we never receive
• Ρόλος: Independent controller
• Εγγύηση: Stripe's own safeguards, as a controller under its own privacy policy
• Διατήρηση και εκπαίδευση: Under its own privacy policy
• Χρήση: Main for web purchases, where paid plans are offered

11. Σύνδεση

Sign in with Apple, Google sign-in

• Εταιρεία: Apple Inc., Google LLC (USA)
• Τι κάνει: Sign you in with your Apple or Google account, if you choose it
• Δεδομένα: Your name, email address (or Apple's private relay address) and a stable account identifier
• Ρόλος: Independent controller
• Εγγύηση: Their own safeguards, as controllers under their own privacy policies
• Διατήρηση και εκπαίδευση: Under their own privacy policies
• Χρήση: Only if you choose it

12. Αρχείο αλλαγών

• 4 November 2026: Talk in person speaks the ten new call languages too, once each is switched on for an account: Cloudflare passes the microphone audio of a speaker of one of them, in transit only, to the recognizer calls use for that language (Amazon Transcribe; OpenAI or Speechmatics through LiveKit Inference; Inworld for Cantonese), and Gemma on Amazon Bedrock, or Amazon Translate into Armenian, translates what was said.
• 4 November 2026: Inworld's ready-made voices speak the notice of a call to a phone number, with the caller's display name, instead of Soniox's; for a Bosnian number a Croatian or Serbian voice of Inworld reads the Bosnian text.
• 3 November 2026: Inworld speaks every translated voice in calls: a person's own clone keeps its place for the whole call, and Inworld's ready-made voices speak for people with a standard voice directly too, not only through LiveKit. Soniox's voices speak in calls only for an older personal voice made at Soniox and for Bosnian, which Inworld does not speak.
• 3 November 2026: Armenian becomes a call language, once it is switched on: OpenAI, through LiveKit Inference, recognizes it, as it does Icelandic and Nepali; Amazon Web Services translates the speech of calls into Armenian with Amazon Translate in the USA, as our processor, under the same AWS AI services opt-out; Gemma on Amazon Bedrock translates Armenian speech into the other languages.
• 3 November 2026: For more new call languages, once each is switched on: Amazon Web Services recognizes Georgian, Odia, Uzbek, Burmese and Javanese speech with Amazon Transcribe in the USA, as our processor; we have set the AWS AI services opt-out policy, so AWS does not use this audio or its text to improve its services. Gemma on Amazon Bedrock translates the speech of calls in these languages, with OpenRouter as backup.
• 3 November 2026: A new kind, Telephone network, for calls to phone numbers: LiveKit connects such a call through its telephone service (LiveKit SIP) to Amazon Web Services (Amazon Chime SDK Voice Connector), which completes it through phone carriers in the country of the number called. The person called sees a Grasp number. LiveKit keeps records of these calls, which hold the number called, as its terms set. Soniox speaks the notice the person hears before answering. Stripe and Link also sell top-ups of the phone call balance.
• 3 November 2026: Talk in person replaces the earlier translator: the browser sends microphone audio directly to Soniox; typed text goes through the chat's text route, first to Gemma on Amazon Bedrock, with OpenRouter and the models it reaches as backup; with voice on, our speech-processing service speaks the translations through Inworld or Soniox. Cloudflare passes the session's text between the phones that joined it.
• 3 November 2026: For new call languages, once each is switched on: Inworld recognizes Cantonese; through LiveKit Inference, OpenAI recognizes Icelandic and Nepali, and Speechmatics, a UK company, recognizes Mongolian, which LiveKit may have recognized in the United States, the United Kingdom or the EU. Gemma on Amazon Bedrock translates the speech of calls in these languages, with OpenRouter as backup.
• 3 November 2026: The commitments of LiveKit Inference and of Amazon Bedrock now use the words of their current terms and documentation: LiveKit keeps nothing that passes through LiveKit Inference beyond each request; Amazon Bedrock keeps prompts and answers only for the models it names for abuse detection, which do not include Gemma.
• 31 October 2026: Calls without translation between contacts can now go directly between devices. Cloudflare relays such a call, through Cloudflare Realtime TURN, when the two devices cannot connect directly or when a person has switched direct connection off in Settings. It carries only the encrypted call audio and sees the two devices' IP addresses.
• 31 October 2026: Deepgram, through LiveKit, now recognizes the speech of voice messages and of the sound of video messages in the languages AssemblyAI does not support, except for people in Russia, Belarus, mainland China and Syria. It no longer serves calls.
• 31 October 2026: Chat messages and the text of voice and video messages are now translated by Google's open model Gemma, run by Amazon Web Services on Amazon Bedrock in the USA, for people in all countries. OpenRouter and the models it reaches are now the backup for chat translation and stay main for text typed in the translator, voice tests and rewriting call phrases.
• 31 October 2026: LiveKit also carries the video of calls when a person turns their camera on. Call video is not recorded or stored and never goes to our speech-processing service or any AI provider.
• 30 October 2026: This page published. The Privacy Policy and the Voice and AI notice now name kinds of providers and point here for each provider.