সেবাদাতারা

এগুলো সেই কোম্পানি যারা Grasp-এর জন্য ব্যক্তিগত ডেটা প্রক্রিয়া করে, তাদের প্রত্যেকে কী পায় এবং কোন অঙ্গীকার প্রযোজ্য। আমরা কোন ধরনের সেবাদাতা ব্যবহার করি এবং আপনার অধিকার কী, তা আমাদের গোপনীয়তা নীতি-তে ব্যাখ্যা করা হয়েছে।

একটি কাজে একাধিক সেবাদাতা থাকতে পারে, যেমন একটি প্রধান সেবাদাতা ও একটি বিকল্প, অথবা বিভিন্ন ভাষা বা দেশের জন্য বিভিন্ন সেবাদাতা, এবং আমাদের সিস্টেম স্বয়ংক্রিয়ভাবে তাদের মধ্যে বদল করে। তাদের প্রত্যেকের তালিকা এখানে আছে এবং সবাই একই নিয়মে আবদ্ধ।

1. হোস্টিং

Cloudflare

• কোম্পানি: Cloudflare, Inc. (USA)
• এটি কী করে: Hosting of the site and the API, database, file storage including our encrypted backups, network protection, bot checks (Turnstile), visit statistics on our public pages (Web Analytics), and the relay for direct calls between devices (Cloudflare Realtime TURN)
• ডেটা: The data Grasp stores, our encrypted backups, IP addresses, addresses and technical details of visits to public pages; for direct calls it relays, the encrypted call audio in transit and the two devices' IP addresses; for Talk in person, the text it passes between phones and, in the ten new call languages, the microphone audio it passes to their recognizers, in transit only
• ভূমিকা: Processor
• সুরক্ষাব্যবস্থা: Data Privacy Framework where the provider is certified, otherwise Standard Contractual Clauses in its data processing terms
• সংরক্ষণ ও প্রশিক্ষণ: Keeps our data only for us and for as long as our retention periods say (Privacy Policy, section 8)
• ব্যবহার: Main; all countries

Google Cloud

• কোম্পানি: Google LLC (USA)
• এটি কী করে: Hosts the servers in the United States that run our speech-processing service, including our own noise filter; we operate these servers ourselves
• ডেটা: The audio and text our speech-processing service processes (call audio and captions, including calls to phone numbers and their notices, voice messages, the sound of video messages and their transcripts, voice recordings, the voice of Talk in person, display names and gender form used as hints), held in memory only; server logs with internal IDs
• ভূমিকা: Processor
• সুরক্ষাব্যবস্থা: Data Privacy Framework where the provider is certified, otherwise Standard Contractual Clauses in its data processing terms
• সংরক্ষণ ও প্রশিক্ষণ: Audio and text are held in memory only and never written to disk; server logs are deleted within 30 days
• ব্যবহার: Main; all countries

2. কল পরিবহন

LiveKit

• কোম্পানি: LiveKit, Inc. (USA)
• এটি কী করে: Real-time audio and video transport for calls; through LiveKit Inference, passes the translated text of a speaker with a standard voice to Inworld's ready-made voices, and the audio of voice messages and the sound of video messages to Deepgram for speech recognition; for calls to phone numbers, its telephone service (LiveKit SIP) connects the call to Amazon Web Services; through LiveKit Inference, passes speech in Icelandic, Nepali and Mongolian to OpenAI and Speechmatics for speech recognition
• ডেটা: Call audio, video and captions in transit, display name, internal participant ID, IP address; for a standard voice, the translated text and its language; the audio of voice messages and the sound of video messages sent to Deepgram; for a call to a phone number, the number called, the Grasp number the person sees and the audio of the phone line; speech in Icelandic, Nepali and Mongolian, in calls and in voice and video messages
• ভূমিকা: Processor
• সুরক্ষাব্যবস্থা: Data Privacy Framework where the provider is certified, otherwise Standard Contractual Clauses in its data processing terms
• সংরক্ষণ ও প্রশিক্ষণ: Under LiveKit's terms, what passes through LiveKit Inference is not kept beyond each request and not used to train models. LiveKit keeps records of calls to phone numbers, which hold the number called, as its terms set: as long as reasonably necessary and as the law or phone carriers' rules require; it publishes no fixed period
• ব্যবহার: Main for calls; all countries

3. টেলিফোন নেটওয়ার্ক

Amazon Web Services (Amazon Chime SDK Voice Connector)

• কোম্পানি: Amazon Web Services, Inc., with its affiliate AMCS LLC, which sells the service (USA)
• এটি কী করে: Carries calls to phone numbers from LiveKit to the phone network and completes them through phone carriers; gives the Grasp phone number the person called sees
• ডেটা: The number called, the Grasp number the person sees, and the audio of the phone line: the translations the person hears and what they say
• ভূমিকা: Processor
• সুরক্ষাব্যবস্থা: Data Privacy Framework where the provider is certified, otherwise Standard Contractual Clauses in its data processing terms
• সংরক্ষণ ও প্রশিক্ষণ: Acts as our processor under the AWS data processing terms. We have not switched on its call records or its media streaming, so it keeps neither for us; its documents do not say how long it keeps its own records of calls
• ব্যবহার: Main for calls to phone numbers, made by people outside the United States, the EU, the EEA, the United Kingdom and Switzerland

Phone carriers

• কোম্পানি: The carriers Amazon Web Services works with, and the phone company of the number called (The country of the number called, and the countries on the way)
• এটি কী করে: Complete calls to phone numbers in the phone network of the number called
• ডেটা: The number called, the Grasp number the person sees, the audio of the phone line and the times of the call
• ভূমিকা: Independent controller
• সুরক্ষাব্যবস্থা: Necessary to complete a call the caller asked for (GDPR Article 49(1)(b)); their own safeguards and the law of their country
• সংরক্ষণ ও প্রশিক্ষণ: Keep their own records of calls under their own rules and the law of their country
• ব্যবহার: Every call to a phone number, as the phone network routes it

4. কথা শনাক্তকরণ ও অনুবাদ

Soniox

• কোম্পানি: Soniox, Inc. (USA)
• এটি কী করে: Speech recognition and translation in calls, including calls to phone numbers, and in Talk in person; speech in standard voices; the clones of voices it cloned (voices created before 29 October 2026); speech recognition of voice messages and of the sound of video messages when neither AssemblyAI nor Deepgram is used for them
• ডেটা: Call audio, Talk in person audio and, when you use Talk in person, your IP address; voice messages and the sound of video messages in those languages; the recordings and clones of the voices it cloned; display names and your gender form, as hints
• ভূমিকা: Processor
• সুরক্ষাব্যবস্থা: Standard Contractual Clauses (controller to processor) with the UK Addendum, in its data processing agreement
• সংরক্ষণ ও প্রশিক্ষণ: States in its terms that it does not use its customers' content to train or improve its models
• ব্যবহার: Main for calls and Talk in person; all countries

AssemblyAI

• কোম্পানি: AssemblyAI, Inc. (USA)
• এটি কী করে: Speech recognition of voice messages and of the sound of video messages; not used in calls
• ডেটা: The audio of voice messages and the sound of video messages, and the language of the speech when we know it
• ভূমিকা: Processor
• সুরক্ষাব্যবস্থা: Data Privacy Framework where the provider is certified, otherwise Standard Contractual Clauses in its data processing terms
• সংরক্ষণ ও প্রশিক্ষণ: Our account is opted out of its model improvement; it deletes the audio and the transcript within 1 day
• ব্যবহার: Main for voice and video messages, in the languages it supports; all countries

Deepgram

• কোম্পানি: Deepgram, Inc. (USA)
• এটি কী করে: Recognizes speech in voice messages and in the sound of video messages, in languages AssemblyAI does not support
• ডেটা: Those voice messages and the sound of those video messages, and the language of the speech
• ভূমিকা: Sub-processor, through LiveKit
• সুরক্ষাব্যবস্থা: LiveKit's terms with its providers
• সংরক্ষণ ও প্রশিক্ষণ: Under LiveKit's terms, nothing is stored and nothing is used to train models
• ব্যবহার: Second for voice and video messages, in the languages it supports; not for people in Russia, Belarus, mainland China or Syria

Inworld (speech recognition)

• কোম্পানি: Theai, Inc. (Inworld AI) (USA)
• এটি কী করে: Recognizes Cantonese speech in calls, in Talk in person, in voice messages and in the sound of video messages
• ডেটা: Call audio, Talk in person audio, the audio of voice messages and the sound of video messages in Cantonese
• ভূমিকা: Processor
• সুরক্ষাব্যবস্থা: Standard Contractual Clauses in its data processing addendum
• সংরক্ষণ ও প্রশিক্ষণ: Acts as our processor under its data processing addendum; its documents do not say how long it keeps the audio and text of speech recognition
• ব্যবহার: Cantonese only, once that language is switched on; all countries

OpenAI (speech recognition model)

• কোম্পানি: OpenAI, L.L.C. (USA)
• এটি কী করে: Recognizes Icelandic, Nepali and Armenian speech in calls, in Talk in person, in voice messages and in the sound of video messages
• ডেটা: Call audio, Talk in person audio, the audio of voice messages and the sound of video messages in those languages
• ভূমিকা: Sub-processor, through LiveKit
• সুরক্ষাব্যবস্থা: LiveKit's terms with its providers
• সংরক্ষণ ও প্রশিক্ষণ: Under LiveKit's terms, nothing is kept beyond each request and nothing is used to train models
• ব্যবহার: Icelandic, Nepali and Armenian only, once those languages are switched on; all countries

Speechmatics (speech recognition model)

• কোম্পানি: Cantab Research Limited, trading as Speechmatics (United Kingdom; LiveKit may have the speech recognized in the United States, the United Kingdom or the EU)
• এটি কী করে: Recognizes Mongolian speech in calls, in Talk in person, in voice messages and in the sound of video messages
• ডেটা: Call audio, Talk in person audio, the audio of voice messages and the sound of video messages in Mongolian
• ভূমিকা: Sub-processor, through LiveKit
• সুরক্ষাব্যবস্থা: LiveKit's terms with its providers, which cover every provider reached through LiveKit Inference; the United Kingdom has an EU adequacy decision
• সংরক্ষণ ও প্রশিক্ষণ: Under LiveKit's terms, nothing is kept beyond each request and nothing is used to train models
• ব্যবহার: Mongolian only, once that language is switched on; all countries

Amazon Web Services (Amazon Transcribe)

• কোম্পানি: Amazon Web Services, Inc. (USA)
• এটি কী করে: Recognizes Georgian, Odia, Uzbek, Burmese and Javanese speech in calls, in Talk in person, in voice messages and in the sound of video messages
• ডেটা: Call audio, Talk in person audio, the audio of voice messages and the sound of video messages in those languages
• ভূমিকা: Processor
• সুরক্ষাব্যবস্থা: Data Privacy Framework where the provider is certified, otherwise Standard Contractual Clauses in its data processing terms
• সংরক্ষণ ও প্রশিক্ষণ: Acts as our processor under the AWS data processing terms. We have set the AWS AI services opt-out policy for our organization, so under AWS's documentation it does not store or use this audio or its text to develop or improve its services
• ব্যবহার: For the new call languages Georgian, Odia, Uzbek, Burmese and Javanese, once each is switched on; all countries

5. কথা সংশ্লেষণ ও কণ্ঠ ক্লোনিং

Inworld

• কোম্পানি: Theai, Inc. (Inworld AI) (USA)
• এটি কী করে: Makes the clone of your voice and speaks your translated speech and the previews of your voice in it; its ready-made voices speak for people with a standard voice, directly or reached through LiveKit, and the notice of a call to a phone number
• ডেটা: A part of your voice recording and the clone made from it; in calls, including calls to phone numbers, and with voice on in Talk in person, the translated text of what you say and its language; the text of the notice of a call to a phone number, with the caller's display name; the sentences of the previews of your voice
• ভূমিকা: Processor
• সুরক্ষাব্যবস্থা: Standard Contractual Clauses in its data processing addendum
• সংরক্ষণ ও প্রশিক্ষণ: Acts as our processor under its data processing addendum; its documents do not say how long it keeps call text in its logs
• ব্যবহার: Main for personal voices and for standard voices in calls; every language but Bosnian; all countries

6. AI ভাষা-মডেল, সরাসরি বা একটি মডেল রাউটারের মাধ্যমে

OpenRouter

• কোম্পানি: OpenRouter, Inc. (USA)
• এটি কী করে: Model router: sends our text to the AI models below
• ডেটা: Chat messages to translate with a few earlier messages of the same chat, voice and video message transcripts, text typed in Talk in person, text of voice tests, call phrases to rewrite as statements, and the recognized speech of calls in Cantonese, Icelandic, Nepali, Mongolian, Georgian, Odia, Uzbek, Burmese, Javanese and Armenian
• ভূমিকা: Processor
• সুরক্ষাব্যবস্থা: Data Privacy Framework where the provider is certified, otherwise Standard Contractual Clauses in its data processing terms
• সংরক্ষণ ও প্রশিক্ষণ: Every request is sent with data collection denied and zero data retention requested
• ব্যবহার: Backup for chat translation, text typed in Talk in person and calls in Cantonese, Icelandic, Nepali, Mongolian, Georgian, Odia, Uzbek, Burmese, Javanese and Armenian; main for voice tests and rewriting call phrases; all countries

Microsoft Azure (OpenAI model)

• কোম্পানি: Microsoft Corporation (USA)
• এটি কী করে: Hosts the OpenAI model that translates text, and the backup for rewriting call phrases
• ডেটা: The text OpenRouter sends
• ভূমিকা: Sub-processor, through OpenRouter
• সুরক্ষাব্যবস্থা: OpenRouter's terms with its providers
• সংরক্ষণ ও প্রশিক্ষণ: Zero data retention requested with every request
• ব্যবহার: Backup for chat translation and text typed in Talk in person; main for voice tests; outside Russia, Belarus, mainland China and Syria

Google (Gemini model)

• কোম্পানি: Google LLC (USA)
• এটি কী করে: Hosts the Gemini model: translates text when the main host cannot answer, and rewrites call phrases first
• ডেটা: The text OpenRouter sends
• ভূমিকা: Sub-processor, through OpenRouter
• সুরক্ষাব্যবস্থা: OpenRouter's terms with its providers
• সংরক্ষণ ও প্রশিক্ষণ: Zero data retention requested with every request
• ব্যবহার: Backup for text translation, main for rewriting call phrases; outside Russia, Belarus, mainland China and Syria

DeepInfra, Together AI, Baseten, Fireworks AI (DeepSeek model)

• কোম্পানি: DeepInfra, Together AI, Baseten, Fireworks AI (USA)
• এটি কী করে: Host an open model (DeepSeek) where OpenAI and Google models are not available, tried in this order
• ডেটা: The text OpenRouter sends
• ভূমিকা: Sub-processor, through OpenRouter
• সুরক্ষাব্যবস্থা: OpenRouter's terms with its providers
• সংরক্ষণ ও প্রশিক্ষণ: Zero data retention requested with every request
• ব্যবহার: Backup for chat translation and text typed in Talk in person; main for voice tests; for people located in Russia, Belarus, mainland China or Syria, or with one of them as profile country

Amazon Web Services (Google Gemma model)

• কোম্পানি: Amazon Web Services, Inc. (USA)
• এটি কী করে: Amazon Bedrock runs Google's open model Gemma, which translates chat messages, text typed in Talk in person and the speech of calls and of Talk in person in Cantonese, Icelandic, Nepali, Mongolian, Georgian, Odia, Uzbek, Burmese, Javanese and Armenian
• ডেটা: Chat messages to translate with a few earlier messages of the same chat, voice and video message transcripts to translate, text typed in Talk in person, and in calls in those languages the recognized text of what each person says, with up to two earlier phrases of the same speaker
• ভূমিকা: Processor
• সুরক্ষাব্যবস্থা: Data Privacy Framework where the provider is certified, otherwise Standard Contractual Clauses in its data processing terms
• সংরক্ষণ ও প্রশিক্ষণ: Under AWS's documentation, Amazon Bedrock keeps prompts and answers only for the models it names for abuse detection, which do not include Gemma, and does not share them with model providers
• ব্যবহার: Main for chat translation, text typed in Talk in person and calls in Cantonese, Icelandic, Nepali, Mongolian, Georgian, Odia, Uzbek, Burmese, Javanese and Armenian; all countries

Amazon Web Services (Amazon Translate)

• কোম্পানি: Amazon Web Services, Inc. (USA)
• এটি কী করে: Translates the speech of calls and of Talk in person into Armenian
• ডেটা: In calls and Talk in person into Armenian, the recognized text of what each person says
• ভূমিকা: Processor
• সুরক্ষাব্যবস্থা: Data Privacy Framework where the provider is certified, otherwise Standard Contractual Clauses in its data processing terms
• সংরক্ষণ ও প্রশিক্ষণ: Acts as our processor under the AWS data processing terms. We have set the AWS AI services opt-out policy for our organization, so under AWS's documentation it does not store or use this text or its translation to develop or improve its services
• ব্যবহার: Main for calls into Armenian, once Armenian is switched on; all countries

7. ইমেইল

Cloudflare Email

• কোম্পানি: Cloudflare, Inc. (USA)
• এটি কী করে: Sends our emails, such as sign-in codes, invitations and notices
• ডেটা: The email address and message of each email we send
• ভূমিকা: Processor
• সুরক্ষাব্যবস্থা: Data Privacy Framework where the provider is certified, otherwise Standard Contractual Clauses in its data processing terms
• সংরক্ষণ ও প্রশিক্ষণ: Delivers our emails for us only
• ব্যবহার: Main; all countries

8. পুশ বিজ্ঞপ্তি

Apple Push Notification service, Firebase Cloud Messaging

• কোম্পানি: Apple Inc., Google LLC (USA)
• এটি কী করে: Push notifications in our mobile apps, once they are available
• ডেটা: Device token, the caller's display name for call alerts
• ভূমিকা: Processor
• সুরক্ষাব্যবস্থা: Data Privacy Framework where the provider is certified, otherwise Standard Contractual Clauses in its data processing terms
• সংরক্ষণ ও প্রশিক্ষণ: Deliver notifications only
• ব্যবহার: Main for our mobile apps, once they are available

Your browser's push service

• কোম্পানি: For example Google LLC, Mozilla Corporation or Apple Inc. (USA)
• এটি কী করে: Delivers web push notifications to the browser you use
• ডেটা: The push endpoint and the notification, which we encrypt for your browser, so the service cannot read it
• ভূমিকা: Processor
• সুরক্ষাব্যবস্থা: We encrypt the content for your browser before it leaves our servers, so the service cannot read it
• সংরক্ষণ ও প্রশিক্ষণ: Carries content it cannot read
• ব্যবহার: Chosen by your browser

9. সহায়তা

Google Workspace

• কোম্পানি: Google LLC (USA)
• এটি কী করে: Our company email, including the mailbox support@grasp.fm
• ডেটা: What you write to us; your email address and our message when we reply or send an invitation from our mailbox
• ভূমিকা: Processor
• সুরক্ষাব্যবস্থা: Data Privacy Framework where the provider is certified, otherwise Standard Contractual Clauses in its data processing terms
• সংরক্ষণ ও প্রশিক্ষণ: Keeps our mail for us; we keep a conversation up to 3 years after its last message (Privacy Policy, section 8)
• ব্যবহার: Main; all countries

10. অর্থপ্রদান

Stripe and Link

• কোম্পানি: Stripe, Inc. and its affiliates (USA)
• এটি কী করে: Sells Grasp Plus, Grasp Lite and top-ups of the phone call balance on the web as the merchant of record, and handles payment, tax and refunds
• ডেটা: Your email address and an internal account ID when you start a purchase; your payment details, which we never receive
• ভূমিকা: Independent controller
• সুরক্ষাব্যবস্থা: Stripe's own safeguards, as a controller under its own privacy policy
• সংরক্ষণ ও প্রশিক্ষণ: Under its own privacy policy
• ব্যবহার: Main for web purchases, where paid plans are offered

11. সাইন ইন

Sign in with Apple, Google sign-in

• কোম্পানি: Apple Inc., Google LLC (USA)
• এটি কী করে: Sign you in with your Apple or Google account, if you choose it
• ডেটা: Your name, email address (or Apple's private relay address) and a stable account identifier
• ভূমিকা: Independent controller
• সুরক্ষাব্যবস্থা: Their own safeguards, as controllers under their own privacy policies
• সংরক্ষণ ও প্রশিক্ষণ: Under their own privacy policies
• ব্যবহার: Only if you choose it

12. পরিবর্তনের লগ

• 4 November 2026: Talk in person speaks the ten new call languages too, once each is switched on for an account: Cloudflare passes the microphone audio of a speaker of one of them, in transit only, to the recognizer calls use for that language (Amazon Transcribe; OpenAI or Speechmatics through LiveKit Inference; Inworld for Cantonese), and Gemma on Amazon Bedrock, or Amazon Translate into Armenian, translates what was said.
• 4 November 2026: Inworld's ready-made voices speak the notice of a call to a phone number, with the caller's display name, instead of Soniox's; for a Bosnian number a Croatian or Serbian voice of Inworld reads the Bosnian text.
• 3 November 2026: Inworld speaks every translated voice in calls: a person's own clone keeps its place for the whole call, and Inworld's ready-made voices speak for people with a standard voice directly too, not only through LiveKit. Soniox's voices speak in calls only for an older personal voice made at Soniox and for Bosnian, which Inworld does not speak.
• 3 November 2026: Armenian becomes a call language, once it is switched on: OpenAI, through LiveKit Inference, recognizes it, as it does Icelandic and Nepali; Amazon Web Services translates the speech of calls into Armenian with Amazon Translate in the USA, as our processor, under the same AWS AI services opt-out; Gemma on Amazon Bedrock translates Armenian speech into the other languages.
• 3 November 2026: For more new call languages, once each is switched on: Amazon Web Services recognizes Georgian, Odia, Uzbek, Burmese and Javanese speech with Amazon Transcribe in the USA, as our processor; we have set the AWS AI services opt-out policy, so AWS does not use this audio or its text to improve its services. Gemma on Amazon Bedrock translates the speech of calls in these languages, with OpenRouter as backup.
• 3 November 2026: A new kind, Telephone network, for calls to phone numbers: LiveKit connects such a call through its telephone service (LiveKit SIP) to Amazon Web Services (Amazon Chime SDK Voice Connector), which completes it through phone carriers in the country of the number called. The person called sees a Grasp number. LiveKit keeps records of these calls, which hold the number called, as its terms set. Soniox speaks the notice the person hears before answering. Stripe and Link also sell top-ups of the phone call balance.
• 3 November 2026: Talk in person replaces the earlier translator: the browser sends microphone audio directly to Soniox; typed text goes through the chat's text route, first to Gemma on Amazon Bedrock, with OpenRouter and the models it reaches as backup; with voice on, our speech-processing service speaks the translations through Inworld or Soniox. Cloudflare passes the session's text between the phones that joined it.
• 3 November 2026: For new call languages, once each is switched on: Inworld recognizes Cantonese; through LiveKit Inference, OpenAI recognizes Icelandic and Nepali, and Speechmatics, a UK company, recognizes Mongolian, which LiveKit may have recognized in the United States, the United Kingdom or the EU. Gemma on Amazon Bedrock translates the speech of calls in these languages, with OpenRouter as backup.
• 3 November 2026: The commitments of LiveKit Inference and of Amazon Bedrock now use the words of their current terms and documentation: LiveKit keeps nothing that passes through LiveKit Inference beyond each request; Amazon Bedrock keeps prompts and answers only for the models it names for abuse detection, which do not include Gemma.
• 31 October 2026: Calls without translation between contacts can now go directly between devices. Cloudflare relays such a call, through Cloudflare Realtime TURN, when the two devices cannot connect directly or when a person has switched direct connection off in Settings. It carries only the encrypted call audio and sees the two devices' IP addresses.
• 31 October 2026: Deepgram, through LiveKit, now recognizes the speech of voice messages and of the sound of video messages in the languages AssemblyAI does not support, except for people in Russia, Belarus, mainland China and Syria. It no longer serves calls.
• 31 October 2026: Chat messages and the text of voice and video messages are now translated by Google's open model Gemma, run by Amazon Web Services on Amazon Bedrock in the USA, for people in all countries. OpenRouter and the models it reaches are now the backup for chat translation and stay main for text typed in the translator, voice tests and rewriting call phrases.
• 31 October 2026: LiveKit also carries the video of calls when a person turns their camera on. Call video is not recorded or stored and never goes to our speech-processing service or any AI provider.
• 30 October 2026: This page published. The Privacy Policy and the Voice and AI notice now name kinds of providers and point here for each provider.